Why was my account disconnected and my posts paused?

Every so often a social network revokes or expires PostFast's access to one of your accounts. When that happens, PostFast marks the account Disconnected and pauses posting to it, so it doesn't keep firing your scheduled posts at a connection the network will only reject.

What happens to your scheduled posts

Nothing is lost. What happens to each post depends on its timing:

• Posts still in the future stay Scheduled. PostFast doesn't touch their status. As soon as you reconnect, they publish at their scheduled time as if nothing happened.
• Posts whose scheduled time passed while you were disconnected are marked Failed. Their moment came and went with no working connection, so they couldn't go live. After you reconnect, retry them from the Failed tab. See Why did my post fail? for the Retry, Edit, and Duplicate options.

So reconnecting promptly is what matters: do it before a post's scheduled time and that post is unaffected.

How to reconnect

1. Open Accounts from the sidebar.
2. Find the account marked Disconnected.
3. Click Reconnect and complete the network's authorization screen.

Once the account shows as connected again, your future scheduled posts are back on track.

Scheduling while disconnected

While an account is Disconnected, you can still write and save drafts for it, but you can't schedule new posts to it until you reconnect. Reconnect first, then schedule.

Common reasons an account disconnects

• You changed your password on the social network.
• You removed PostFast's access in the network's app or security settings.
• The network suspended, restricted, or otherwise limited the account.
• The access token expired.

If the same account keeps dropping, especially a Facebook Page, there's usually a specific cause behind it. See Why does my Facebook Page keep disconnecting?.

Related

• Why did my post fail?
• Why does my Facebook Page keep disconnecting?
• Connect your first social account